In our experience working with staff at all levels of GSA, federal employees are highly dedicated and uniquely mission-oriented. Ask them what they find most frustrating about their jobs, and the reply is often any task, process, or requirement that distracts their focus from mission critical work. In many cases, these tasks and processes are manual, repetitive, and low-value – indicating they are not only distracting, but also absorb an inordinate amount of employee time. In addition to the employee engagement impact of low-value work, there is also serious organizational impact including workforce capacity, productivity, and results. With the current pressure on the Federal Government to continue doing more and meet new demands such as currently in response to the COVID-19 pandemic, low-value, repetitive work will no longer just be a nuisance, but instead an operational risk to agencies fulfilling their goals.

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