The COVID-19 pandemic has affected every aspect of our lives, including the business of government. Facing unprecedent obstacles, many federal, state and local governments turned to technology to navigate the challenges. Technology enabled government to evolve and remotely perform previously in-person functions, expand how they offer existing services to the public and establish new ways to deal with the pandemic. The crisis became an opportunity to innovate.
Read stories from federal, state and local governments and the lessons they learned in this report by the Partnership for Public Service and Microsoft, entitled, “Bit by Bit: How governments used technology to move the mission forward during COVID-19.”